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Got a question about playing on Cyan Plex? Below you’ll find answers to the most common issues players run into, from connection problems to joining the team.
🛜 Generally, the main reason for getting high ping is low internet speed. Test your internet speed from speedtest.net — anything below 5 Mbps won’t really help.
📡 Try using a VPN. We recommend Cloudflare Warp, as it can significantly optimize your ping. You can switch between 1.1.1.1 and 1.1.1.1 with Warp modes in the VPN settings to find the best option for your connection.
📶 Check the ping and packet loss from your device:
  1. Open CMD with administrator access (press Windows key, type CMD, left click to open).
  2. Type ping play.cyanplex.net.
  3. You’ll see a result like this:
  1. Check if the ping is high or if there’s any packet loss.
  2. If you notice high ping or packet loss, contact your ISP and explain: “I’m experiencing bad ping and packet loss on this game server.” Provide them with our server IP.
🐞 There’s a common Windows issue that causes high ping. Follow these steps to fix it:
📢 Have a quick look in your Discord announcement channel if there’s any known issue with our host that may cause high ping.🎟️ Still here? Head over to our 🛑┋report-forum and post a report about your issue with as much information as possible. Hopefully we can fix your issue.
Head over to the ✅〢apply-here channel in our Discord server and click on Apply. Our bot will ask some questions in your DM. Simply answer the questions truthfully.Your application is then sent to our admin team. They will review it and reach out to you if they think you’re eligible for the post — or decline you.
If the channel is hidden, that may indicate we don’t need any staff right now. You can check back later.