❓FAQ

Frequently asked questions by our fellow Plexers (playes)

1. Having high ping while playing, how to fix ?πŸ“Ά

πŸ›œGenerally, the main reason of getting high ping is low internet speed . Test your internet speed from speedtest.net and anything below 5 Mbps won't really help.

πŸ“‘ Try using a VPN. We recommend Cloudflare Warp, as it can significantly optimize your ping. You can switch between '1.1.1.1' and '1.1.1.1 with Warp' modes in the VPN settings to find the best option for your connection.

πŸ“ΆCheck the ping and packet loss from your device:

  1. Open CMD with administrator access (press Windows key, type CMD, left click to open).

  2. Type ping play.cyanplex.pro.

  3. You'll see a result like this:

Ping statistics for ***.**.**.** 
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 65ms, Maximum = 66ms, Average = 65ms

  1. Check if the ping is high or if there's any packet loss.

  2. If you notice high ping or packet loss, contact your ISP and explain, "I'm experiencing bad ping and packet loss on this game server." Provide them with our server IP."

🐞There's some common issue with windows that causes high ping issue . Follow these steps to solve 

Open cmd with administrator (windows key, type CMD, right click and run as administrator)
Type: netsh interface tcp show global
Then type: netsh interface tcp set global rss=enabled
Then type: netsh interface tcp set global autotuninglevel=normal

πŸ“’ Have quick look up in your discord announcement channel if there's any known issue with our host that may cause high ping.

🎟️ Still here? Head over to our πŸ›‘β”‹report-forum and post a report about your issue with as much information as possible. Hopefully we can fix your issue.

2. How can I be a staff in Cyan Plex ? 🦸

Head over to βœ…γ€’apply-here channel in our discord server and click on the Apply, our bot will ask some questions in your dm . Simply answer the questions truthfully. Your application is now sent our admin team , Now they will see your application and then they might reach out to you if they thinks eligible for the post. Or decline you ...! If the channel is hidden that may indicates, we don't need any for now. You can check back later.

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