> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.cyanplex.net/llms.txt
> Use this file to discover all available pages before exploring further.

# faq

> Answers to the most common questions about playing on Cyan Plex, including how to fix high ping and how to apply for a staff position.

Whether you're struggling with a laggy connection or wondering how to join the team, this page covers the most frequently asked questions from the Cyan Plex community. Read through the relevant section below and follow the steps carefully before reaching out for further help.

<AccordionGroup>
  <Accordion title="I'm getting high ping while playing, how do I fix it?">
    High ping is usually caused by a slow internet connection, network issues between you and the server, or a misconfigured Windows TCP stack. Work through each step below in order.

    **1. Check your internet speed**

    Run a speed test at [speedtest.net](https://www.speedtest.net). Anything below **5 Mbps** is unlikely to provide a stable Minecraft connection. If your speed is low, contact your Internet Service Provider (ISP).

    **2. Try Cloudflare Warp**

    A VPN can route your traffic more efficiently and reduce ping. We recommend [Cloudflare Warp (1.1.1.1)](https://1.1.1.1), it's free and easy to install. Once installed, toggle between **1.1.1.1** and **1.1.1.1 with Warp** modes in the app settings to find whichever gives you the best result.

    **3. Run a ping test from your device**

    Use the Windows Command Prompt to measure your ping and check for packet loss directly to the server.

    <Steps>
      <Step title="Open Command Prompt as Administrator">
        Press the **Windows key**, type `CMD`, then **right-click** the result and choose **Run as administrator**.
      </Step>

      <Step title="Ping the server">
        Type the following command and press **Enter**:

        ```bash theme={null}
        ping play.cyanplex.net
        ```
      </Step>

      <Step title="Read the results">
        You'll see output similar to this:

        ```text theme={null}
        Ping statistics for ***.***.***:
            Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
        Approximate round trip times in milli-seconds:
            Minimum = 65ms, Maximum = 66ms, Average = 65ms
        ```

        Look for a high average ping **or** any packet loss percentage above 0%. Either indicates a network problem between you and the server.
      </Step>

      <Step title="Contact your ISP if needed">
        If the ping is high or there is packet loss, share these results with your ISP and ask them to investigate the routing issue.
      </Step>
    </Steps>

    **4. Apply the Windows TCP fix**

    A known Windows bug can artificially inflate ping. Open **Command Prompt as Administrator** and run these three commands in order:

    ```bash theme={null}
    netsh interface tcp show global
    netsh interface tcp set global rss=enabled
    netsh interface tcp set global autotuninglevel=normal
    ```

    Restart your computer after running the commands, then test your ping again.

    <Tip>
      Before going further, check the **#announcements** channel in our [Discord server](https://discord.cyanplex.net), there may already be a known issue with our hosting provider that explains what you're experiencing.
    </Tip>

    <Note>
      Still having problems? Head to the **#report-forum** channel in Discord and post a detailed report. Include your ping test output, the steps you've already tried, and your approximate location.
    </Note>
  </Accordion>

  <Accordion title="How can I become a staff member on Cyan Plex?">
    Staff applications are handled entirely through our Discord server. Follow the process below to submit yours.

    <Steps>
      <Step title="Join the Discord server">
        If you haven't already, join at [discord.cyanplex.net](https://discord.cyanplex.net).
      </Step>

      <Step title="Find the #apply-here channel">
        Look for the **#apply-here** channel in the server. If the channel is not visible, it means we are not currently recruiting, check back at a later date.
      </Step>

      <Step title="Click Apply">
        Inside the channel, click the **Apply** button. Our bot will send you a series of questions via **Direct Message**.
      </Step>

      <Step title="Answer the questions honestly">
        Reply to each question truthfully and thoroughly. There are no trick questions, the admin team simply wants to understand who you are and what you can bring to the server.
      </Step>

      <Step title="Wait for a response">
        Once you've answered all questions, your application is automatically submitted to the admin team. They will review it and reach out to you directly if you are considered eligible. If your application is not successful, you will receive a decline notice.
      </Step>
    </Steps>

    <Info>
      The **#apply-here** channel is hidden when we have a full staff roster. If you can't see it, we're not currently hiring, keep an eye on **#announcements** for updates on when applications reopen.
    </Info>
  </Accordion>
</AccordionGroup>